We always do our best to catch up to meet your expectation, but in reality there is discrepancy between expectation and reality, and your satisfaction and happy is Number one to us, to exchange or refund all the decisions were left to your discretion.
You ARE entitled to a remedy (Repair, Replacement, Refund)
- Faulty or Broken: The item doesn’t work as it should.
- Not as Described: It doesn’t match the description or sample shown.
- Unfit for Purpose: It doesn’t do what you reasonably expected it to do.
- Major Problem: You can choose a refund or replacement.
- Minor Problem: We offer a free repair; if we can’t, you can get a refund/replacement.
You are NOT automatically entitled to a remedy
- Change of Mind: You simply don’t like it, bought the wrong size/color, or found it cheaper elsewhere.
- Misused: The problem was caused by you misusing the product.
- Known Issues: You knew about the problem before buying (unless it’s a different problem).
Key things to know
- Proof of Purchase: A receipt is best, but order numbers or bank statements also work.
- Refund Method: You get your money back the same way you paid (cash, card).
- If You change of mind, only Unused merchandise in original packaging may be returned or exchanged within FORNIGHT of receipt.(excluding shipping)
- Sample order, Returns accepted within 15days of delivery for a full refund (excluding shipping), no question asked.
- Products with quality problem Returns accepted within 30 days of delivery for a full refund ( shipping included ), and kindly give a notice of what defects or faults are.
For any further refund related questions and suggestions Kindly contact refund@kingtowel.com.au
King Towel